support analyst

We are currently looking for a Support Analyst. 

The ideal candidate is autonomous, proficient with low-level programming and has experience with support or/and testing.

Location: Madrid - Spain
Duration: Full-time employee 

Job Description:  

• Manage application support,
• Create and monitor support requests,
• Investigate logs/traces on Windows systems,
• Under Product Manager’s supervision, analyze, test, debug and maintain INEXTO Suite components,
• Build comprehensive technical documentation and user manuals,
• Support the integration of our solution in various industries and customers.

Experience & Qualification:  

• Basic SQL Server and IIS knowledge,
• Good understanding of network protocols (TCP/UDP),
• Good understanding about SSL certificates and their configuration,
• Troubleshooting skills –> ability to select appropriate monitoring tools and investigate logs/traces on Windows systems,
• Experience in supporting application,
• Good knowledge of the Windows environment (including Windows Server),
• Good understanding of industrial application.

In addition, the following qualifications would be an asset: 

• Customer-oriented, solution-oriented and problem-solving skills,
• Strong communication skills,
• Willingness to travel from time to time,
• Very good English level (speaking and writing).

For more information, please do not hesitate to contact us at hr@inexto.com.

If you are interested in this position, please submit your application file :